Consumer Duty - Our Commitment

At Foligno & Co, we firmly believe that serving our consumers goes beyond providing exceptional products and services. We understand our responsibility to empower and protect our customers, ensuring they make informed decisions and receive unparalleled support throughout their journey. As part of our commitment to consumer welfare, we have implemented several initiatives to uphold their rights and enhance their overall experience.

Understanding Consumer Duty:

Consumer duty refers to the ethical and legal obligations that businesses have towards their customers. It emphasizes the responsibility to safeguard consumer rights, promote fair trade practices, and provide transparent and reliable information. By recognising consumer duty, companies acknowledge that their success is intertwined with the satisfaction and well-being of their customers.

Our Approach to Fulfilling Consumer Duty:

Quality Assurance:
We prioritize delivering products and services of the highest quality. Our team adheres to stringent quality control measures, ensuring that each product meets or exceeds industry standards. From sourcing raw materials to the final product, we employ rigorous testing processes to maintain excellence and consumer satisfaction.
Transparent Communication:
Open and transparent communication is the cornerstone of our consumer-centric approach. We strive to provide accurate, comprehensive, and accessible information about our products, pricing, terms, and conditions. By fostering clear and honest communication channels, we empower our customers to make informed decisions that align with their needs and preferences.
Consumer Education:
We believe that an informed consumer is an empowered consumer. To promote consumer education, we invest in resources that educate our customers about our products, their features, and their potential benefits. Through user manuals, FAQs, and online guides, we equip our customers with the knowledge needed to make the most of their purchases.
Privacy and Data Protection:
Respecting consumer privacy is a fundamental aspect of our commitment. We adhere to robust data protection protocols and comply with applicable privacy laws. We handle customer data responsibly, ensuring its security, confidentiality, and non-disclosure to unauthorised parties. Our privacy policy clearly outlines how we collect, use, and protect personal information.
Customer Support:
Our dedicated customer support team is available to address any queries, concerns, or issues our consumers may have. We aim to provide timely and personalised assistance, resolving problems efficiently and effectively. Our commitment to excellent customer service extends throughout the entire customer lifecycle, ensuring a positive experience from purchase to post-sales support.
Continuous Improvement:
We continually evaluate and enhance our processes to better serve our consumers. We actively seek feedback from our customers and utilise it to improve our products, services, and overall consumer experience. By embracing a culture of continuous improvement, we stay ahead of evolving consumer needs and preferences.
At Foligno & Co, we understand that consumer duty is not merely an obligation but an opportunity to foster trust, loyalty, and mutual growth. We are committed to empowering and protecting our consumers through quality assurance, transparent communication, consumer education, privacy and data protection, exceptional customer support, and a relentless pursuit of improvement. By upholding our consumer duty, we strive to create lasting relationships with our customers and positively impact their lives.

Andrew Foligno - Director