Vulnerability can arise from various factors, including but not limited to:
Health conditions: Customers with physical or mental health issues that impact their ability to understand or manage their finances effectively.
Age-related factors: Elderly individuals who may experience cognitive decline, mobility limitations, or dependency on others for financial matters.
Life events: Customers facing significant life events such as bereavement, divorce, unemployment, or major financial setbacks that make them more susceptible to financial exploitation or difficulty.
Low literacy or numeracy: Customers with limited education, literacy, or numeracy skills, making it challenging for them to navigate complex financial terms and products.
Financial distress: Individuals experiencing financial difficulties, such as excessive debt, unemployment, or precarious employment, that make them more vulnerable to predatory practices or poor financial decision-making.
This is our latest guidance on what we define as the FCA's definition and guidance regarding vulnerable customers, we will update this as on when details change with regards to the definition of a 'vulnerable customer. Date: 10/05/2023.