How to Make a Complaint:

• • By Post: Suite 7, Riverside House, Normandy Road, Swansea, SA1 2JA
  • By Phone: 01792 687237
  • By Email: support@folignoandco-mortgage.co.uk

Upon receiving your complaint, we will acknowledge it within three business days. Our goal is to resolve all complaints within eight weeks. If we cannot provide a final response within this timeframe, we will inform you of the delay and the expected resolution date.

If you are dissatisfied with our final response or if eight weeks have passed without resolution, you may refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organisation that resolves disputes between consumers and financial firms. You can contact them within six months of our final response.

Financial Ombudsman Service Contact Details:

• • Address: Exchange Tower, London, E14 9SR
  • Phone: 0800 023 4567
  • Email: complaint.info@financial-ombudsman.org.uk
  • Website: www.financial-ombudsman.org.uk

For more information on the complaints process, please visit the Financial Conduct Authority’s guide on how to complain.

Your feedback is valuable to us, and we are dedicated to resolving any issues you may have.